Page 67 - Regency Designs Catalog

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Warranty Information
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230 Portage Ave, Palo Alto, CA 94306
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Phone: 877.494.9020
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Fax: 650.494.9021
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www.regencyteak.com
WARRANTY INFORMATION
All Regency Teak furniture is warranted to the original confumer for their lifetime against defects
in the material and workmanship. In commercial settings, warranty is limited to one year.
The word “defects”, as used in this warranty, is defined as imperfections that impair the utility of
the product. The warranty does not apply to normal wear and tear effects of the furniture.
Normal wear and tear is defined as “the normal deterioration that is received by regular use of
any piece of furniture.” This warranty does not cover damage, loss, or other conditions beyond
Regency Teak’s control such as damage resulting from unauthorized repair, negligence, misuse
or abuse, acts of nature such as: wind damage, hurricanes, tornadoes, floods, fire, monsoons,
typhoons, cyclones, infestation, mold, mildew, and any other events that are based on natural
causes. This warranty is expressly limited to the replacement of furniture components having
defects. If the furniture component is defective within the terms of the warranty, it will be the
decision of Regency Teak as to which method of resolution is used to repair the defective
component. This may include replacement of any item that can not be repaired. In the event of
piece replacement, no assembly labor is included. If the customer feels that they can not re-
assemble the defective component, the entire piece of furniture may be returned to our
warehouse for replacement at no cost to the customer. Replacement of the entire piece of furniture
is not warranted unless all components of that piece of furniture are defective.
Regency Teak does not recommend using a varnish or water sealer on any teak furniture. Products
such as varnish and polyurethane will peel and chip and are all but impossible to remove without
vigorous sanding. Teak is protected by its own natural oils that migrate to the surface of the wood
and make the wood virtually impervious to water.
All furniture shown in this catalog has been designed by the talented Regency Teak team. Regency Teak reserves the right to make minor design
changes or modifications and to discontinue furniture items without notice. Printed colors cannot be guaranteed for accuracy. Regency Teak and
Regency Designs are registered trademarks of Regency Teak, Inc.
Photography and Location Credits:
Lifestyle photos taken by Aaron Leitz.
ORDERING INFORMATION
HOW TO ORDER
By E-mail
Orders@RegencyTeak.com. Please provide the product name, item number and
quantities along with the complete delivery address and telephone. We will confirm your order
via e-mail.
By Phone
877.494.9020, Monday - Friday, 10am - 6pm PST. We welcome your call so that we
can provide a customized quote, including shipping and tax information, which can vary from
state to state. Ordering by phone also gives us the opportunity to apprise you of special volume
discounts and to customize your selections to your specific project requirements.
SHIPPING AND ASSEMBLY
Most furniture is shipped in a ready-to-assemble form. Assembly can usually be completed in a
short time with a mallet (for the dowels) or screwdriver and included allen wrench. Large pieces
and large quantities of furniture are usually shipped via motor freight and require a signature
upon delivery. Please provide a daytime phone number for the motor freight company to
schedule a delivery appointment. All shipping charges are calculated based on the size and final
destination of your order. All shipments are FOB origin and must be prepaid.
TRADE PRICING AND VOLUME DISCOUNTS
Design professionals, businesses and institutions qualify for generous trade discounts. Call us to
discuss how we can help you get the designs you want at the prices you need.