We understand the concerns that consumers have in regards to making online purchases. As such, we offer a 30 Day Money Back Guarantee of the full purchase price on all Teak furniture. No restocking fees will be charged. All we ask is that any returns are items that have not been used and are returned in the original unweathered condition they were received in, and that they be packed with the original packing material, and placed in the original carton, crate or pallet in order to prevent damage to the furniture in the event of a return. If the original crate or pallet is not available, then the customer must crate or palletize the furniture to the original specifications that the order arrived in, at customer's expense. Please note that small orders do not arrive on pallets and are simply shipped via UPS.
Rugs, cushions, umbrellas, covers and all Semco Cleaner and Preservatives do not fall under the 30 Day Money Back Guarantee and are only exchangeable if there are defects. All rugs, cushions, umbrellas, covers amd Semco product sales are final and non-refundable. The 30 Day Money Back guarantee only applies to furniture purchased from Regency Teak, Inc. All shipping charges are also nonrefundable. Some of our products ship for FREE and at times we offer FREE Shipping on orders over a certain value. Authorized returns of items shipped for FREE will recieve a full refund of the purchase price excluding our shipping and handling costs.
We WILL NOT accept returns of teak furniture that has been used, altered in any way, treated with SEMCO (or any other sealer or preservative), or weathered in any way. The furniture must be new and unused to be eligible for a return or exchange. Your 30 Day Money Back Guarantee begins the day your furniture arrives.
All returns require that the customer contact us BEFORE returning any items to get a Return Authorization Code. Failure to do so will result in the unauthorized return being refused. Items can not be returned under our 30 Day Money Back Guarantee because of future price changes or any special offers. Any mention of price changes or special offers by the customer prior to any other reason for acting upon our 30 Day Money Back Guarantee will void the 30 Day Money back Guarantee for that customer.
We don't stop there. We also ensure your investment by providing a Lifetime Warranty with our products.